Thanks for taking the time to check out my blog! I am working to "feed the feed" for payroll service bureau owners and operators.
This feed covers topics of interest related to payroll processing, taxes, ancillary services related to payroll, industry gossip, and the occasional jab at the national bureaus on behalf of my friends in the small and mid-sized payroll service bureaus.
Friday, May 29, 2009
Strategies: Make customer retention priority
A great article in USA Today on customer retention during turbulant economic times. I discussed this a bit at our user group earlier this month. It is so important to ensure that your client base is in a happy place with you right now.
The cost of adding new clients increases when there are less of them to find.