The concept is that Owners and Mangers should be working "On" their business, not "In" their business.
What does this mean? I'm sure that it can have as many meanings as people who read the words and ponder it to themselves, but to me it is clear.
Working "On" my business affects all of my customers or employees, or operations.
Working "In" my business affects a very small portion of the previous.
This, in payroll could be, for example the difference between hand delivering a package of W2s that the courier missed vs. spending that time evaluating a new courier service and calling some references.
So, keeping this post short and sweet... did you work In or On your business today?
- Forbes Article: Growing Means Learning to Work On Your Business Not In It